Privacy Policy
Overview
Seattle Water Damage Restoration Services is a local lead‑generation service that helps homeowners and property managers connect with independent contractors for water damage restoration, mold remediation, mold removal, mold testing, and thermal fogging odor removal.
This policy explains what we collect, how we use it, and when we share it in connection with inquiries and services made through our website and related forms. Our office is at 2315 Western Ave, Suite 302, Seattle, WA 98121 in Seattle, WA.
We assist people in Seattle, WA and nearby cities such as Everett, WA, Federal Way, WA, Kirkland, WA, and Bellevue, WA. Contractors we match you with are independent businesses that maintain their own privacy and data practices.
Information we collect
Information you provide: name, phone number, email, property address, project type and scope, preferred timing, budget ranges, messages, and any photos or videos you upload. You may indicate the specific service needed, such as water damage restoration, mold remediation, mold removal, mold testing, or thermal fogging odor removal.
Information collected automatically: IP address, device and browser type, operating system, pages viewed, referring URLs, general location inferred from IP, and interactions with forms and links.
Communications: if you call or message through tools connected to our site, we may receive caller ID or messaging metadata and the content of your communication. Please avoid sharing sensitive personal information in free‑text fields.
How we use information
We use the information we collect to:
- Match your inquiry with one or more suitable independent contractors in your area
- Respond to requests, provide price guidance, and coordinate scheduling
- Operate, protect, troubleshoot, and improve our website and services
- Personalize content (for example, pre‑filling forms or remembering preferences)
- Perform analytics to understand service demand in places like Seattle, WA, Everett, WA, Federal Way, WA, Kirkland, WA, and Bellevue, WA
- Detect, prevent, and address fraud, abuse, or security issues
- Comply with legal obligations and enforce our terms
We may create aggregated or de‑identified insights that do not identify an individual and use them for reporting and service planning.
Sharing your information
Contractors and lead partners: to fulfill your request, we share your inquiry details with one or more independent contractors so they can review your project and respond. Contractors may contact you by phone, text, or email using the details you provided. In some cases, we may route a request through a trusted lead partner that helps distribute inquiries to an appropriate provider.
Service providers: we share information with vendors that support our operations (for example, website hosting, form processing, analytics, and communication tools). These providers are allowed to use your information only to perform services for us.
Legal and safety: we may share information when required by law, in response to valid requests by public authorities, or to protect the rights, property, or safety of Seattle Water Damage Restoration Services, our users, or others.
Sale or share disclosures: we do not sell personal information for money. Because we disclose leads to contractors and use certain analytics or advertising tools, some state laws may treat this activity as a “sale” or “sharing.” See Your privacy choices and rights for opt‑out options.
Cookies and similar technologies
We use cookies, pixels, and similar technologies to run our site and understand usage. Types include:
- Essential cookies: required for core site functions and security
- Functional cookies: remember preferences and improve experience
- Analytics cookies: help us measure traffic and performance
- Advertising cookies: support basic audience reach and frequency capping
You can manage cookies through your browser settings and, where available, our on‑site preferences. Disabling certain cookies may reduce site functionality.
Analytics, advertising, and third‑party tools
We use analytics to understand how visitors find and use our pages, which helps us improve content for services like water damage restoration, mold remediation, mold removal, mold testing, and thermal fogging odor removal. We may use basic advertising or audience tools to reach people in Seattle, WA and nearby cities.
These third parties may set their own cookies and collect information under their respective privacy policies. Our site may link to contractor websites or other resources; we are not responsible for the privacy practices of those sites.
Data retention
We keep personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and maintain business records. Retention periods vary based on the nature of the data, the status of an inquiry or project, and applicable laws. When information is no longer needed, we take steps to delete or de‑identify it.
Data security
We use administrative, technical, and physical safeguards designed to protect personal information, including encrypted connections (HTTPS), access controls, and vendor due diligence. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your privacy choices and rights
Depending on your state, you may have rights to request access to, correction of, or deletion of your personal information; to opt out of certain data sharing or targeted advertising; and to receive information about how we handle your data.
To exercise available rights, use the options provided on this site (for example, privacy preference links in the footer or request forms where available). We may need to verify your request and may deny requests as permitted by law. Authorized agents can submit requests where allowed by applicable law.
Marketing preferences can typically be changed by following the instructions included in the message. You can also manage cookies through your browser and, where available, on‑site controls.
Children’s privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take appropriate steps to delete it.
Do Not Track
Your browser may send Do Not Track (DNT) signals. Because there is no consistent industry standard for DNT, our site does not respond to these signals. You can use cookie controls and other settings described in this policy to manage your preferences.
International visitors
We operate in the United States. If you access our site from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States, including at our office in Seattle, WA, where data protection laws may differ from those in your country.
Updates to this policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page. The date of the most recent revision may be shown at the bottom of the page or in the site footer.
Contact Us
If you have questions about this privacy policy, contact Seattle Water Damage Restoration Services using the phone number (206) 222-7698 or email us contact@waterdamagerestorationseattlewa.org.